Q.        What is the Wedding Ring Network?

 
A.        The Wedding Ring Network is a network of independent wedding ring retailers with the same vision of purposely providing wedding rings  to couples who want not just a wedding ring, but also understand every issue relating to the wedding ring and the purpose of marriage.

 
Q.        How good are your wedding rings?

 
A.        The best.  We have done a lot of research, and we represent the best manufacturer in Western Europe.  All our rings are manufactured within the EU, and finished by master craftspeople.  They are backed by our manufacturer’s hallmark.  Should you have a production issue, we will resolve them.

Q.        How long does it take for my rings to be delivered?

 
A.        We guarantee 3 weeks delivery or money back on all ring orders within the UK.  Should you not want the money back, and still want to go ahead with the purchase, we will give you a further 10% discount on the sale price to say we are sorry.  Please note that this guarantee offer is also available at our member outlets, or on UK delivery offers from our ecommerce site.

 
Q.        Why does it take 3 weeks when lot of jewellers sell direct on a cash and carry basis?

 
A.        We are not a mass market provider.  Each ring is personalised for you, and is unique to your preferences.  All our rings are produced by our Western European manufacturer’s master craftspeople on custom orders.  Each ring ordered is uniquely made to your special specifications.

Q.        What about your prices?  Are they competitive?

 
A.        Yes.  Our prices are very fair and reflect the market.  Because our members do not carry the staff and other large retailer overheads, the savings is passed on to you.  Our ecommerce website prices are a further10% discount on purchases through our members outlets, which reflect a savings on costs.

 
Q.        Is my payment details on your ecommerce site secured?

 A.        Yes.  Our ecommerce website is hosted by one of the most professional ecommerce service providers, StoresOnlinePro.com.  They are CISP/SDP compliant, and have an SSL certificate provided by VeriSign.  We use PAYPAL, an independent processor to receive payments, and resolve any payment issues.  We do not have access to your payment details, as the process is seamlessly transparent.  You buy, we are paid, and the process is secured for both of us. 

 
Q.        Why do you use PAYPAL?

 
A.        We use PAYPAL for the last mile of payment, as they are the most accepted fast and trusted credit payment method worldwide, and also do not charge you for each transaction.  You do not need a PAYPAL account, and we will receive the payment.

 
Q.        Do you have any other payment methods?

 
A.        Yes.  Visiting any of our members gives you more options, including some interest free credit.  Through our ecommerce site, the options are restricted to electronic payment or cheques postage.  However, we will not process any orders till cheques are cleared.

 
Q.        How do I know my ring size?

 
A.        There is no substitute to measuring your ring size professionally.  Our fingers change from morning to evening and month to month.  Wedding Ring Network members are professionals and will assist you in selecting the right ring size.  Please check our contact page to find your nearest member and book an appointment to view the exceptional range of rings we stock.

Alternatively, download the FREE ring sizer tool we have made available on our website, and follow the instruction on how to measure your ring size.  Use the chart to locate your ring size.  Mistakes however do happen when you do not have a professional measurement, and we do our best to help all our clients.  That is why we are there.

 
Q.        I do not understand the Ring Size specifications.

 
A.        There are three measuring units US, EU ,and UK.  Our preferred unit is the EU, but we can convert from any unit provided.

 
Q.        What is the difference between regular and larger size rings?

 
A.        Rings are priced at the regular sizes.  In EU units, these are Men size 64, Women size 56.  Should your size be larger, you will be charged for the extra.  A quote will be provided on request.  A good trick for women is if their size is larger, to choose a male size instead.  This however more often means they may loose the diamond option.  Please contact us if you have a problem, and we will be more than happy to solve it.

 
Q.        How come you do not sell engagement rings?

 
A.        At the moment we sell only wedding rings, as that is our speciality.  We are unable to provide the same extensive service for engagement rings, so our individual members have different solutions for buying your engagement ring, and you may need to contact the nearest member to you.

 
Q.        So after purchase, what next?

 
A.        We consider your purchase the start of the relationship, and we offer after sales services.  We appreciate your custom, and encourage you to contact us periodically.  We will be glad if we can be of assistance to you.